Refunds for personalised reports.

1. Scope and definitions

This Refund Policy applies to the PropScan analytical service, personalised Reports, prepaid Report credits, Report packs and related services purchased from Globalfusion IBC through the Ylasore Labs brand at ylasore.com. It forms part of the purchase terms together with the checkout summary and the Terms of Service.

PropScan analyses a submitted property Listing and prepares a personalised Report using the evidence available while the analysis takes place. Substantive human analysis forms part of the service, supported by technology and AI-assisted processes.

2. Immediate performance and withdrawal rights

Consumer cancellation and withdrawal rights differ by country. Customers in the European Union, European Economic Area and United Kingdom may have a statutory withdrawal period for certain distance contracts.

Purchasing a Report credit does not begin the personalised analysis. The analytical service begins when the customer uses a credit, submits an eligible Listing and requests immediate performance.

Before personalised analysis begins, the report-submission screen records the customer's express request for immediate service performance and acknowledgement of the effect on the statutory withdrawal right.

Once the customer submits an eligible Listing and PropScan starts personalised analysis work, service performance has begun.

If a customer withdraws after requesting immediate performance but before the analytical service has been fully performed, the customer remains responsible for an amount proportionate to the work already performed, where applicable law permits. The withdrawal right ends after full performance only where the required prior consent and acknowledgement were recorded.

3. Single Report purchases

Before analysis begins

A customer seeking cancellation should contact Ylasore Labs immediately. If personalised analysis has not started and the Report credit remains unused, the request will be assessed under applicable law and the purchase terms applying to the transaction.

After analysis begins

If the customer withdraws after personalised analysis begins but before full performance, the customer remains responsible for an amount proportionate to the work completed, where applicable law permits and the express immediate-performance request was recorded. After full performance, a change-of-mind withdrawal right ends only where applicable law permits and the required prior consent and acknowledgement were recorded.

This does not affect remedies for a faulty, materially incomplete, corrupted or undelivered Report.

4. Report packs and unused credits

Each credit in a Report pack entitles the customer to request one personalised PropScan Report. A credit is used when personalised analysis begins.

• Used credits are subject to the Single Report rules above.
• Requests concerning unused credits are assessed under applicable law and the purchase terms.
• Use of one credit does not remove any mandatory legal right which still applies to unused credits.
• Any approved partial refund might account for analysis already performed, Reports already delivered and the pricing structure of the pack, where applicable law permits.

Report credits have no cash value outside the original purchase and are not refundable merely because the customer no longer requires them, except where applicable law provides otherwise.

5. Agency and custom plans

Agency plans, custom report volumes, onboarding work and commercial arrangements may have separate written cancellation and refund terms. Those agreed terms apply alongside this policy.

Mandatory consumer rights remain unaffected where an agency purchase legally qualifies as a consumer transaction.

6. Faults, non-delivery and duplicate payments

Contact Ylasore Labs if a Report is not delivered, will not open, is corrupted, is materially incomplete because of a technical or service failure, or does not match the analytical service purchased.

Depending on the issue and applicable law, the first remedy may include:

• correcting the Report or repeating the analysis;
• supplying a replacement report;
• restoring the affected report credit;
• providing an appropriate price reduction; or
• issuing a full or partial refund.

If a suitable correction or replacement is impossible, fails within a reasonable period or causes significant inconvenience, a price reduction or refund will be considered as required by applicable law.

Verified duplicate payments will be refunded to the original payment method.

7. Requests normally declined

Subject to statutory rights, a refund is not normally offered for:

• the proportion of personalised analysis already performed following a valid immediate-performance request, or a completed analytical service after valid acknowledgement of the loss of the withdrawal right;
• submission of the wrong listing URL, a search-results page, a private page or a listing requiring login credentials;
• changes made to the public Listing after the Report was completed;
• evidence restrictions imposed by a property portal where the report clearly identifies those limits;
• disagreement with an analytical conclusion where the report functioned correctly and explained the available evidence;
• failure to download or read a completed report made available to the customer; or
• a property failing to sell, attract viewings or achieve a particular price.

PropScan provides personalised property-listing analysis and recommendations. It does not provide a property valuation or guarantee a sale, viewing level, selling price or market outcome.

8. How to request a review

Email hello@ylasore.com as soon as the issue arises. Use the subject “PropScan Refund Request”.

Include:

• the account email used for the purchase;
• the order or payment reference;
• the report reference and listing URL, where relevant;
• a clear explanation of the problem; and
• supporting screenshots without passwords or full payment-card details.

Ylasore Labs might request further information needed to confirm the payment, analysis status, Report delivery or technical or service failure.

9. Refund review and processing

Each request is reviewed against the payment record, analysis status, service records, technical logs, evidence supplied, purchase terms and applicable law.

Approved refunds are sent to the original payment method unless another method is required by law or expressly agreed. Payment-provider and bank posting times remain outside Ylasore Labs’ control.

Refunds required by law will be processed within the legally prescribed period. Currency-conversion differences, bank fees or card-provider charges are governed by the relevant payment provider unless law states otherwise.

10. Statutory rights and disputes

Globalfusion IBC operates Ylasore Labs from Seychelles. Nothing in this policy excludes or limits a right or remedy which applicable law does not permit Globalfusion IBC or Ylasore Labs to exclude or limit.

Customers should contact Ylasore Labs first so the issue may be investigated. This does not prevent a customer from contacting a payment provider, consumer-protection body, regulator, court or authorised dispute-resolution service.

Related information appears in the Terms of Service, Privacy Policy and Help & Support pages.

11. Changes to this policy

Ylasore Labs may update this policy to reflect product, payment, operational or legal changes. The version applying to a purchase is the version presented or linked during checkout, unless mandatory law requires a later rule to apply.

The latest publication date appears in the policy contents.