Running a report
See how to submit a public property listing, start the analysis and understand the report process.
Read the guide →Ylasore Labs Support
Help starts here.
Find clear guidance for your PropScan account, report credits, listing analysis, completed reports and payments.
- Account and credit help
- Report guidance
- Payment support
Support topics
Choose the help you need.
Start with the area linked to your question. Each route takes you to the relevant account page, guide or policy.
Account and credits
Review your selected plan, report credits and secure account options from one place.
Open your account →Reports and downloads
Return to completed analyses, open available reports and manage your PropScan activity.
Open your dashboard →Payments and refunds
Read the policy covering digital report purchases, started analyses and refund eligibility.
Read the refund policy →Quick checks
Solve common issues first.
These checks resolve the most frequent listing, account and report problems.
01
The listing link is not accepted
- Open the individual property listing, rather than a search results page.
- Confirm the listing opens publicly without an agent login or password.
- Copy the complete address from the browser and submit it again.
02
The report contains limited evidence
- Check whether the listing page displays every photograph and property feature publicly.
- Use the estate agent's original listing where an aggregator restricts access.
- Review the report notes explaining which evidence was available.
03
A payment or credit is missing
- Confirm you signed in with the email address used during checkout.
- Refresh your account page and review your available report credits.
- Email support with the order reference if the purchase still does not appear.
04
A completed report is not visible
- Open the dashboard from the same account used to start the analysis.
- Refresh the page once and check the completed reports area.
- Send the listing URL and report reference to support if it remains missing.
Frequently asked questions
Answers about PropScan.
Open a question to read the answer. No extra application or account login is required.
Which property listing link should I submit?
Submit the public page for one individual property. Avoid search results, saved searches, agent dashboards and pages requiring a password. The estate agent's original listing often provides stronger evidence than an aggregator page.
Why does one report contain more detail than another?
Report depth depends on the evidence available from the listing and relevant market sources. Some property portals restrict photographs, structured features or listing history. PropScan identifies these evidence limits inside the report.
Where do I find my completed reports?
Sign in and open your PropScan dashboard. Use the same account email linked to the report purchase and analysis.
What should I do if listing information appears wrong?
Compare the finding with the public listing first. Then email support with the listing URL, report reference, disputed finding and a screenshot. This gives the support team enough evidence to review the issue.
Does a PropScan report guarantee a sale?
No. PropScan provides diagnostic information and practical recommendations based on available evidence. Market conditions, pricing decisions, buyer demand, property condition and the seller's actions still affect the outcome.
Are downloaded or started reports refundable?
Refund eligibility depends on the purchase status and whether the digital analysis has started. Read the current Refund Policy for the terms applying to your purchase.
How do I protect my account?
Use a unique password and keep your login private. Ylasore Labs will never ask you to send your password or complete payment card details by email.
Contact support
Still need help?
Email the Ylasore Labs support team with the information needed to trace your account, purchase or report.