At Ylasore, your satisfaction is our priority, but due to the nature of our cosmetic products, returns can be challenging. For health, safety, and hygiene reasons, we cannot accept returns or exchanges on opened or used products. However, we want to ensure you have a smooth and fair experience with us, so we have outlined our return guidelines below.

Return Guidelines
Unopened Products: If you wish to return an unopened product, you may do so within 7 days of receiving your order. The item must be in its original packaging, unused, and in a resalable condition.

Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will gladly offer a replacement or a refund after reviewing the issue.

Incorrect Orders: If you receive the wrong product, we will arrange for the correct item to be sent to you, or you can request a full refund.

Refund Process: Once your return is approved, we will issue a refund to your original payment method. Please allow 5-10 business days for the refund to process.

Non-Returnable Items
Opened or used cosmetic products
Items purchased from third-party retailers (please contact the retailer directly for their return policy)

We highly recommend reviewing the product descriptions and ingredients before purchasing to ensure that you are selecting the right product for your skin type and preferences. If you have any questions or concerns, please reach out to our customer support team—we’re here to help!